REFUNDS OR EXCHANGES
Thank you for choosing www.heatsafegloves.com’s silicone heat-resistant gloves! We are committed to providing quality products and excellent customer service. If you are not satisfied with your purchase, here are our return and exchange terms.
- Return Policy
● Time to apply for a return: You can apply for a return within 30 days of receiving the product. Late applications will not be accepted.
● Return conditions: To ensure that the return can be processed smoothly, the product must be in unused condition and returned with the original packaging, tags and accessories. Used or damaged products are not eligible for return. - Return process
● Contact customer service: To return an item, please first contact our customer service team by email at globalrefunds@heatsafegloves.com. Please provide your order number and reason for return, and we will provide you with return instructions and address as soon as possible.
● Prepare for return: Make sure to return the item to its original packaging and include your order number and return form to help us confirm your return request.
●Return shipping: You are responsible for the return shipping costs, unless it is due to product quality problems or we sent the wrong product. It is recommended to use a trackable mailing method to ensure that the return is delivered safely during transportation. - Exchange policy
●Exchange application time: If you want to exchange the product, please contact us within 30 days after receiving the product.
●Exchange conditions: Same as the return policy, the product must be kept unused and returned with the original packaging.
●Exchange process: Please contact customer service by email, stating the product you want to exchange and the reason. We will provide you with exchange instructions. - Refund processing
Once we receive and confirm that your return product meets the above conditions, we will process the refund as soon as possible. The refund will be refunded through the payment method you originally used, and the processing time is usually 5 working days, depending on the processing speed of the bank or payment provider. - Special circumstances
If there are return or exchange fee issues due to quality problems or other reasons, please contact us in time, and we will negotiate a solution with you based on the specific situation. - Contact Us
If you have any questions about our return and exchange policy or require further information, please contact us at:
●Email: globalrefunds@heatsafegloves.com
Thank you for choosing www.heatsafegloves.com, we look forward to providing you with quality silicone scald-resistant gloves and excellent customer service!
