FREQUENTLY ASKED QUESTIONS
Welcome to www.heatsafegloves.com! To help you better understand our silicone scald-resistant gloves and services, we have compiled some frequently asked questions and answers. If you have any questions during your browsing, please feel free to contact us through our customer service email: globalrefunds@heatsafegloves.com.
- How do I place an order?
You can directly select the silicone scald-resistant gloves you like on this website, click “Add to Cart”, and enter the checkout page. Follow the prompts to fill in the delivery information and select the payment method to complete the order. - Order Confirmation
After placing an order, you will receive a confirmation email with your order details. Please check and confirm that the information is correct. If you do not receive a confirmation email, please check your spam folder or contact customer service. - Can I modify or cancel my order?
After you place an order, if the order has not been shipped, you can request to modify or cancel the order by sending an email to globalrefunds@heatsafegloves.com. Please provide your order number and related information so that we can process it in a timely manner. - How long does it take to ship?
● Shipping within Europe: usually 7 working days.
● International shipping: usually 13 working days. The specific time may vary depending on the destination and customs clearance. - How much is the shipping cost?
Shipping costs will be calculated based on the weight, size and destination of your order. You will see detailed shipping costs at checkout. We strive to provide the most competitive shipping prices. - Can I return or exchange products?
We allow returns or exchanges within 30 days of receiving the goods. The goods must be returned unused and with the original packaging and labels. Please refer to our “Return and Exchange Policy” for detailed return and exchange procedures. - How to deal with product quality problems?
If you find any quality problems with the product during use, please contact us in time. You can provide us with detailed information by emailing globalrefunds@heatsafegloves.com, and we will do our best to provide you with a solution. - How can I ensure the security of my personal information?
We take appropriate technical and management measures to protect your personal information. We promise not to sell your personal information to any third party. For more information, please refer to our Legal and Privacy Policy. - How to contact customer service?
If you have other questions or need further information, please contact us at the following:
●Email: globalrefunds@heatsafegloves.com
Thank you for visiting www.heatsafegloves.com, we look forward to providing you with quality silicone anti-scalding gloves and excellent customer service!
